💬 GIL FAQ
✨ Products & Materials
What types of bracelets do you offer?
We offer a stunning range of elegant bracelets handcrafted with 100% genuine freshwater pearls. Each design combines timeless beauty and dainty modern elegance—perfect for everyday wear or special occasions.
Are your pearls real?
Yes! All of our pearls are natural freshwater pearls, carefully selected for their unique luster, shape, and charm.
Are your pieces hypoallergenic?
Absolutely. We use skin-friendly materials such as gold-plated stainless steel, sterling silver, and other hypoallergenic finishes to ensure long-lasting wear and comfort.
🧼 Jewelry Care
How can I care for my pearl jewelry?
Pearls are delicate by nature. To keep them glowing:
- Avoid perfumes, lotions, and harsh chemicals.
- Wipe them gently with a soft cloth after wearing.
📦 Shipping & Delivery
How long does it take to receive my order?
Orders are typically processed within 1–3 business days. Once shipped:
- USA: 3–6 business days
- International: 7–14 business days
You’ll receive a tracking email once your order is on the way.
Do you offer free shipping?
Yes! We offer:
- Free shipping within the US
- Free worldwide shipping on orders over $70 USD
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by location.
🔁 Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all jewelry items. Items must be unworn and in their original packaging. Email us at gilggpearl@gmail.com to start your return.
Can I exchange my bracelet for a different one?
Yes! Exchanges are available within 30 days of purchase. Email us and we’ll guide you through the process.
What should I do if my item arrives damaged?
Please email us immediately at gilggpearl@gmail.com with a photo of the issue. We’ll take care of it right away.
💌 Support
How can I contact customer service?
You can reach us anytime at gilggpearl@gmail.com. We typically reply within 24–48 hours.